Customer Service Optimization

Customer Service Optimization


Leadership and Management

Course Duration

Delivery Method


Individual CSRs can complete the online assessment in less than 20 minutes, then be linked directly to training and development resources based upon their assessment results. A downloadable Development Guidebook helps to focus and structure their learning. The Customer Service Optimization assessment and development guide helps service professionals pinpoint the specific skills, habits, and attitudes they should focus on for improved performance. It includes an assessment of customer service skills in 12 categories providing a graphical representation of every individual's unique strengths and growth opportunities.

Course Contents

  • Service Oriented Attitude

  • Help a customer service representative improve his or her effectiveness

  • First Impression and Rapport

  • Target your CSR training at both the individual and organizational level

  • Presenting Solutions

  • Reduce your training budget while increasing efficiency

  • Overcoming Hesitation

Course Description