Phone Skills Optimization

Phone Skills Optimization


Leadership and Management

Course Duration

Delivery Method


Phone skills are essential and sometimes very crucial for the salespeople and upper management as well as for the ordinary people. The communication skills play the grave importance in any telephony talk and people without Phone skills are often proven to be of much loss than benefit to the organization. This course presents a variety of strategies and skills that span the Phone Skills Optimization. These skills are of the great essence for people whose business mostly depends upon the phone calls and or distance communication.

Course Contents

  • Essential Telephone Etiquette

  • Positive and Productive Language

  • Service-Oriented Attitude

  • Handling Complaints

  • Energy and Stamina

  • Solving Problems

Course Description